1.What is the minimum order amount?
Minimum order amount starts at $1,500.
2.How can I pay for my order?
We accept payments via AliPay, WeChat Pay, and bank transfer in CNY, USD, THB, JPY, EUR, SGD, CAD, AUD.
3. How do we package and ship plants?
We work with professional logistics and courier companies that specialize in transporting tropical plants. After professionally packaging your plants, we hand them over to our partners who manage the transportation process.
To ensure plants arrive in optimal condition, we use appropriately sized packaging materials and expert techniques to provide adequate protection and support during transit.
4. What are the shipping costs?
Shipping costs vary based on package dimensions and destination country. Please contact us with your order details for a precise quotation.
5. What is the delivery timeline for plants?
Delivery time depends on your location. Orders typically require at least one business week for processing and documentation preparation. Shipping itself usually takes 3-7 days. Please note that unforeseen circumstances like customs inspections may cause delays.
6. What is a Phytosanitary Certificate?
A Phytosanitary Certificate is an essential document for plant import/export. Issued by the exporting country's National Plant Protection Organization (NPPO), it verifies that plants meet the importing country's phytosanitary requirements and are free from harmful pests and diseases. Without this certification, plants may be rejected or destroyed by customs, potentially causing significant losses to both buyers and sellers.
7. Is an import permit required for plants?
Most countries/regions require import permits for plants regardless of quantity. Please check your country's specific regulations. Failure to obtain necessary permits may result in delays, fines, shipment returns, or plant destruction.
8. Are there more economical shipping options for small orders?
For smaller orders, we recommend international express shipping (e.g., DHL) which typically involves 2-day processing and 5-day delivery. This option doesn't require phytosanitary certificates or import permits, significantly reducing costs. However, please note this method carries the risk of plants being destroyed by import authorities. Customers should carefully evaluate this risk when choosing this option.
9. What is your after-sales policy?
We assume full responsibility for any issues caused by shipping incorrect plant varieties and will provide appropriate compensation or replacement.
10. Where is your nursery located? Can we visit?
Our nursery is located Xiamen, Fujian Province, China. While not generally open to the public, visits by our customers can be arranged by prior appointment through our social media channels (Instagram, Facebook, TikTok) or by contacting us directly.
For any additional questions or concerns, please don't hesitate to contact our customer support team. We're always ready to assist you.